What to do if you do not like the bag?
Of course we want you to like our bag! However, if it does not meet your expectations, you can return the shipment within 14 days. Within Germany, we take over the return costs by mailing you a return label. You can then deliver the package free of charge at any DHL (Post) station. Outside Germany we ask you to cover the shipping costs!
What to do in case of complains?
SOCHA business bags are manufactured with a great care! However, if there is a reason to complain about our product, please proceed as follows:
- send a picture of the defective bag to firstname.lastname@example.org
- short description of the complain
- Information if you prefer a replacement or a credit note
P.S.: Please do not send returns without prior confirmation from our side!