What to do if you don’t like your bag?
Of course we want you to be satisfied with your purchase! However, if it does not meet your expectations, you can return the shipment within 14 days. Within Germany, we pay the return shipping costs by emailing you a return label. You can then drop off the parcel at any DPD station free of charge.
What should I do if I have a complaint?
SOCHA business bags are manufactured with great care. If there is a reason to complain about a SOCHA bag, please proceed as follows:
Send a photo of the damaged bag to firstname.lastname@example.org along with a brief description of the defect.
P.S .: Please do not return bags that have been claimed without our prior confirmation!